Open to opportunities
Nashville, Tennessee

Alexandria M.

Customer Experience Advisor & Community Moderator

Customer Experience Advisor with 15+ years of expertise in customer service and hospitality. Passionate community moderator for gaming communities, including Larian Studios Discord.

Get in Touch View Experience

15+

Years Experience

CP

Certified Professional

CAP

Certified Admin Pro

Alexandria M.
CP & CAP Certified
01

About Me

Alexandria M.

Certifications

Certified Professional (CP) and Certified Administrative Professional (CAP) with 15+ years of industry experience.

Customer Experience Advisor with over 15 years of expertise in customer service and hospitality across industries, including legal, medical, and retail.

At Warby Parker, I guide customers in finding products tailored to their unique needs and preferences, ensuring exceptional service at every interaction. My previous role as a Paralegal at Pressler, Felt & Warshaw honed my skills in managing confidential legal research, medical documentation, and financial data with precision and discretion.

I hold certifications as a Certified Professional (CP) and Certified Administrative Professional (CAP), underscoring my commitment to professional excellence. Passionate about leadership and continuous improvement, I thrive on developing and training teams while driving personal and organizational growth.

Beyond my professional career, I'm a dedicated Community Moderator for several Discord servers, including Larian Studios — home of my favorite video games like Baldur's Gate 3. I'm eager to blend my customer experience expertise with my passion for gaming communities.

My Approach

Customer First

Every interaction is an opportunity to exceed expectations

Precision & Care

Handling sensitive information with discretion

Continuous Growth

Always learning, developing, and improving

Team Development

Passionate about training and empowering others

Looking for: Opportunities to combine my customer experience expertise with my passion for gaming communities — roles in community management, customer support, or moderation within the gaming industry.

02

Skills & Expertise

Tools and competencies refined through years of building and nurturing online communities.

01

Customer Experience

6 skills
Customer Service Client Relations Conflict Resolution Needs Assessment Product Guidance Service Excellence
02

Administrative & Compliance

6 skills
Insurance Compliance Legal Documentation Medical Records Data Management Confidentiality & Discretion Office Administration
03

Leadership & Training

5 skills
Team Development Staff Training Process Improvement Performance Coaching Scheduling & Coordination
04

Community & Social

6 skills
Discord Moderation Community Engagement Social Networking Event Coordination Content Moderation Gaming Communities

Software & Tools

Advanced
Discord Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Adobe Photoshop
Proficient
Trello Notion VS Code Blender

Continuously learning and adapting to new tools and methodologies in the ever-evolving digital landscape.

03

Experience

A track record of building, growing, and nurturing thriving online communities.

2020 - Present

Remote

Current

Community Moderator

Larian Studios Discord & Others

Community moderator for several Discord servers, including the official Larian Studios community (creators of Baldur's Gate 3 and Divinity series).

Key Achievements

  • Moderate discussions and ensure community guidelines are followed across multiple servers
  • Support community members with questions and foster positive engagement
  • Assist with community events and new game launches
  • Collaborate with other moderators to maintain a welcoming environment for all players

2021 - 2024

New York, USA

Customer Experience Advisor

Warby Parker

Guided customers in finding eyewear products tailored to their unique needs and preferences, ensuring exceptional service at every interaction.

Key Achievements

  • Delivered personalized product recommendations based on customer needs and style preferences
  • Maintained high customer satisfaction scores through attentive, knowledgeable service
  • Collaborated with team members to create a welcoming and inclusive store environment
  • Handled customer inquiries and resolved concerns with professionalism and care

2015 - 2021

New York, USA

Paralegal

Pressler, Felt & Warshaw

Managed confidential legal research, medical documentation, and financial data with precision and discretion in a fast-paced legal environment.

Key Achievements

  • Conducted thorough legal research and prepared documentation for case proceedings
  • Managed sensitive medical records and financial data with strict confidentiality
  • Coordinated communication between attorneys, clients, and external parties
  • Developed efficient filing and documentation systems improving workflow
Journey continues...
04

Education

Farmingdale State University

Associate's Degree in Business Administration

  • Focused on customer service strategies and business operations
  • Developed foundation in organizational management
05

Let's Connect

Have a project in mind or want to discuss community strategy? I'd love to hear from you.

Send an Email

[email protected]

or find me on

Typically responds within 24-48 hours